Return & Exchanges
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The jewelry I received arrived damaged/scratched, can I return it and have a new one sent to me?
Yes, you have a maximum of 72 hours after the jewelry arrives at the shipping address to make the report. Once the error is confirmed, we can resend the jewelry or refund the money.
Does the warranty cover damage from normal wear and tear or only manufacturing defects?
The warranty only covers manufacturing defects. The 18 karat gold jewelry will last a lifetime if the necessary care is taken. Find the recommendations for use in the digital instruction manual.
What is the maximum time to report a defective product?
The maximum time is 72 hours after the carrier drops off the order at the address indicated by you. Attach a video within this period to validate the defect.
The jewelry I received does not match the specifications on the website?
Attach a photo so that our analysts can validate it. Check the specifications at the time of purchase to avoid confusion.
What should I do if I received an incorrect piece of jewelry?
If you received an incorrect piece of jewelry, please contact us immediately by email or chatbot. We will guide you through the process of returning and replacing the incorrect jewelry at no additional cost.
What is the process for requesting a refund if I change my mind about my purchase?
Remember that we have final sale, that is, if the product is damaged during the shipping process or something like that, you have 72 hours to contact us and inform us, to generate the replacement, that is the only way to generate a refund.