Simply follow the link below. Enter the tracking number we sent you via email, and you'll be able to see each step of the process one by one.

The average time varies according to the jewel, it can take up to 8 working days, depending on your geographic location. The collection process starts from the moment you pay for the jewel.

Sure, by email we will share with you the tracking number so you can track your jewelry and where it is in the process. If you still do not receive the email, your jewelry is still in previous processes, such as collection or packaging. Link

No, our payment gateway only accepts payments via credit or debit cards. Only for customizable products, this payment method option is available.

Yes, as long as you notify us before the product is in the packing process. The rings have sizes, you can find a format of measures in the following link.

The average time varies depending on the jewel, it can take up to 8 working days, depending on your geographical location, remember that the collection process is in Colombia, so this starts from the moment you pay the jewel.

The processing time of your order before shipping is 1 to 3 business days. This period includes the preparation, packaging and quality check of your jewelry.

We do not, but in most cases we will try to get your order to you in less time, so that it arrives within 5 business days.